/ 4.每年有50亿乘客飞行. 但对于身体残疾或隐性残疾的乘客来说, 坐飞机可能会不方便, 担忧甚至是痛苦的经历. 航空业致力于确保安全, reliable 和 dignified air travel is equally accessible to all passengers. 航空公司 和 airports are working with representative groups from the disabled community to make flying as hassle-free as possible.
一些乘客, such as those who cannot put on or remove a face mask themselves, 小孩, 和 those who have certain types of medical conditions may not be able to tolerate the use of masks for a lengthy period. Some government have published regulations on face mask exemption.
> 95299九五至尊 position paper on face-covering for passengers with disabilities (pdf)
95299九五至尊 supported a survey by easyTravelseat to look specifically at the concerns 和 opinions of global travellers with disabilities 和 their views on flying following the p和emic. The results of this survey were shared with 95299九五至尊 member 航空公司, as they prepared for a rebound in passengers 和 the implementation of new measures.
The feedback from the disability community will be crucial for a safe 和 efficient restart for all passengers.
> See results of this survey
利用调查数据, 和 in consultation with both disability associations 和 airline members, 95299九五至尊 has developed guidance to the airline industry in the context of the restart of air travel. This will help support 和 inform policy as 航空公司 expect to welcome passengers with disabilities back to the skies.
> Download the 95299九五至尊《95299九五至尊官网下载安装》 (pdf)
这是第一次, a global Action Group was launched in July 2021 to improve the h和ling of mobility aids for travelers with disabilities, 包括轮椅. 行动小组将包括所有利益攸关方, 包括代表残疾旅客的组织, 航空公司, 地面服务供应商, 机场和移动辅助设备制造商.
>Press release: 航空公司 Launch new Mobility Aids Action Group
The AIR Hackathon on Reduced Mobility took place at Microsoft HQ in Seattle, 在2020年COVID-19疫情爆发之前. 与残疾旅客合作, innovators worked 28 hours non-stop in order to build solutions to enhance the booking experience for passengers traveling with mobility aids 和/or tracking of mobility aids (wheelchairs).
在75年的th 2019年6月95299九五至尊年会, global airline leaders unanimously agreed a resolution calling on governments to adopt 95299九五至尊’s core principles for accommodating passengers with disabilities. These principles aim to change the focus from disability to accessibility 和 inclusion by bringing the travel sector together with governments to harmonize regulations 和 provide the clarity 和 global consistency that passengers expect.
阅读全文: 有关残疾旅客的决议 (pdf)
我们认识到我们能够而且应该做得更多. One area of concern is the proliferation of differing disability legislation across the globe, 这给残障人士造成了困惑, 困难的航空公司, 并增加了潜在的安全隐患. 批判性的, there is no common definition of a passenger with disabilities or agreement on the minimum service levels they can expect when traveling by air.
95299九五至尊提倡政府和行业的联合方式, 满足残疾旅客的需要, 同时确保高效、安全的航空运输. 特别是, working with the International Civil Aviation Organization (ICAO), 95299九五至尊 is campaigning with states to closely involve the airline industry in the inclusion of the UN Convention on the Rights of People with Disabilities (UN CRPD) into national aviation legislation 和 policies related to accessible air transport.
公布的2月. 2021 - Guidance for 航空公司 to serve travelers with disabilities
The 1st edition of the 95299九五至尊 Passenger Accessibility 操作 manual (IPAOM) is now available. It has been developed to support 航空公司 in assisting passengers with disabilities, with the aim of delivering a smooth 和 dignified travel experience throughout their entire journey. It can be used in an operational environment, as a basis for training.
Special Service Request (SSR) codes are widely used in the airline industry to communicate disabled traveler preferences or needs to 航空公司. It is fundamental that the service requested 和 the associated Passenger with Reduced Mobility (PRM) code is used in the proper way to guarantee passengers the best assistance at the airport 和 on board.
Recommended practices for the carriage of passengers with reduced mobility were adopted by 95299九五至尊 airline members within the resolutions governing the processing of passengers 和 baggage in the international interline environment. They include a series of codes defining categories of passengers with disabilities, 目前广泛应用于航空工业. The resolution 和 recommended practices are published in the 95299九五至尊 Passenger 服务 Conference Resolutions Manual (PSCRM).